Report Issue

Help us improve CapCut Downloader by reporting bugs, issues, or problems you encounter.

Report a Bug or Issue

If you've encountered a problem with our service, please email us at:

cropscince@gmail.com

Please use "Bug Report" in the subject line to help us prioritize your message.

What to Include in Your Bug Report

To help us identify and fix the issue quickly, please provide the following information:

  • Issue Summary: Brief description of the problem
  • Steps to Reproduce: Detailed steps that led to the issue
  • Expected Behavior: What you expected to happen
  • Actual Behavior: What actually happened
  • Browser & Version: Chrome 120, Firefox 121, Safari 17, etc.
  • Operating System: Windows 11, macOS 14, Android 13, iOS 17, etc.
  • Device Type: Desktop, laptop, smartphone, tablet
  • CapCut URL: The specific video URL you were trying to download (if applicable)
  • Screenshots: Visual evidence of the issue (if possible)
  • Error Messages: Any error messages you received

Common Issues and Quick Fixes

Before reporting an issue, please try these common solutions:

Download Not Working

  • Check if the CapCut video URL is valid and accessible
  • Try refreshing the page and attempting the download again
  • Clear your browser cache and cookies
  • Disable browser extensions temporarily
  • Try using a different browser

Slow Download Speed

  • Check your internet connection speed
  • Try downloading during off-peak hours
  • Close other applications using bandwidth

Page Not Loading

  • Check your internet connection
  • Try accessing the site from a different network
  • Clear browser cache and cookies
  • Disable VPN or proxy if you're using one

Issue Response Time

We take all reported issues seriously and aim to respond promptly:

  • Critical Issues: Within 24 hours
  • Major Bugs: 2-3 business days
  • Minor Issues: 3-5 business days
  • Feature Requests: 1-2 weeks

We'll keep you updated on the progress of fixing your reported issue.

Other Ways to Get Help

If you need immediate assistance, you can also: