Contact Us
Get in touch with our team for support, questions, or feedback about CapCut Downloader.
Email Support
For any questions, technical support, or feedback, please contact us at:
We typically respond within 24-48 hours during business days.
What to Include in Your Message
To help us assist you better, please include the following information when contacting us:
- Subject: Brief description of your inquiry
- Issue Description: Detailed explanation of your question or problem
- Browser Information: Which browser and version you're using
- Device Information: Desktop, mobile, or tablet
- Steps to Reproduce: If reporting a bug, include steps to reproduce the issue
- Screenshots: If applicable, attach screenshots to help illustrate the issue
Common Inquiries
Before contacting us, you might find answers to common questions in our Help Center. We cover topics such as:
- How to download CapCut videos
- Supported video formats
- Troubleshooting download issues
- Service limitations and guidelines
Response Time
We strive to respond to all inquiries promptly. Our typical response times are:
- Technical Support: 24-48 hours
- General Questions: 24-72 hours
- Business Inquiries: 2-5 business days
Please note that response times may be longer during weekends and holidays.